Terms & Conditions for Sands & Sugar
Welcome to Sands & Sugar. These Terms & Conditions govern your use of our website and services. By accessing or using our online platform, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. General Information
- Service Provider: Sands & Sugar, located at 18 Maxwell Road, #01-08 Maxwell Chambers, Singapore, Central Region, 069114, Singapore.
- Services Offered: Artisan bread baking, custom cake design, patisserie, confectionery, catering for events, and baking classes.
- Purpose of Our Site: To sell artisanal baked goods and provide baking services directly to our customers.
2. Use of Our Online Platform
You must be at least 18 years old to make purchases on our site or engage in our services. By using our online platform, you represent that you are at least 18 years of age. You agree to use this service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the service.
3. Product Orders and Custom Services
- Accuracy of Information: While we strive to ensure all descriptions and prices of our products and services are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on our service is inaccurate at any time without prior notice.
- Order Acceptance: All orders placed through our online platform are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
- Custom Cake Design & Catering: For custom orders and catering services, specific agreements regarding design, ingredients, delivery, and payment will be established separately. These specific agreements supplement these general terms.
- Baking Classes: Enrollment in baking classes is subject to availability and payment in advance. Cancellation policies for classes will be communicated at the time of booking.
4. Pricing and Payment
All prices displayed on our online platform are in Singapore Dollars (SGD) and are inclusive of Goods and Services Tax (GST) where applicable. Payment for all products and services must be made in full at the time of order, unless otherwise agreed for custom orders. We accept various payment methods as indicated on our site. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our platform.
5. Delivery and Collection
Details regarding delivery options, charges, and collection from our location will be provided during the ordering process. It is your responsibility to ensure that the delivery address and contact information are accurate and that someone is available to receive the order at the specified time.
6. Cancellations and Refunds
- Perishable Goods: Due to the perishable nature of our products, cancellations or changes to orders for immediate consumption (e.g., daily bread, patisserie items) may not be possible once processing has begun.
- Custom and Catering Orders: Specific cancellation and refund policies apply to custom cake designs, catering services, and baking classes, which will be detailed in their respective agreements or booking confirmations.
- Defective Products: If you receive a product that is damaged or does not meet our quality standards, please contact us immediately, providing relevant details and photographic evidence. We will assess the situation and offer a suitable resolution, which may include a replacement or refund.
7. Intellectual Property
All content on this service, including text, graphics, logos, images, and software, is the property of Sands & Sugar or its content suppliers and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.
8. Limitation of Liability
Sands & Sugar will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use our services.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
10. Changes to Terms & Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. We will indicate at the top of these Terms & Conditions when they were last updated. Your continued use of our online platform after any such changes constitutes your acceptance of the new Terms & Conditions.
11. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Sands & Sugar
18 Maxwell Road, #01-08 Maxwell Chambers
Singapore, Central Region, 069114
Singapore