Privacy Policy of Sands & Sugar
At Sands & Sugar, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, purchase our artisanal baked goods, engage with our custom cake design services, attend our baking classes, or use our catering services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, postal address (for delivery or billing), phone number, and payment details (processed securely by third-party payment processors). We collect this when you register an account, place an order, subscribe to our newsletter, or sign up for a baking class.
- Order and Service Information: Details related to your purchases, custom cake specifications, dietary requirements for catering or products, baking class registrations, and any communications regarding these services.
- Technical Data: Information about your device and how you access our online platform, such as your IP address, browser type, operating system, referral source, and general location data. This is typically collected via cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails and customer support interactions.
2. How We Use Your Information
Your personal data is used to provide you with the best possible service experience.
- To Fulfill Orders and Provide Services: Processing your purchases of baked goods, managing custom cake designs, facilitating catering services, and registering you for baking classes. This includes communicating with you about your orders and service requests.
- To Improve Our Services: Analyzing usage patterns on our online platform to enhance user experience, optimize product offerings, and improve the quality of our services.
- For Marketing and Communications: Sending you updates, newsletters, promotional offers, and information about new products or classes that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
- Customer Support: Responding to your inquiries, feedback, and providing assistance.
- Legal and Regulatory Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
3. Disclosure of Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances.
- Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, delivery services, IT support, and marketing platforms. These providers are obligated to protect your data and only use it for the purposes we specify.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change.
4. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You have the option to accept or refuse cookies when you visit our site.
7. Third-Party Websites
Our online platform may contain links to third-party websites. This Privacy Policy applies only to our services, so if you click on a link to another website, you should read their privacy policy. We are not responsible for the privacy practices of other sites.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Sands & Sugar
- 18 Maxwell Road, #01-08 Maxwell Chambers
- Singapore, Central Region, 069114
- Singapore